Senior National Accounts Coordinator

Job Summary

Coordinating emergency and planned replacement jobs, the full-time Senior National Accounts Coordinator will manage commercial service inquiries and support project management for National Accounts customers in a remote setting.

Key responsibilities:

• Coordinate with the Sales Team to select Commercial Service Providers for installation and repair services
• Manage customer service inquiries and resolve emergency and non-emergency commercial service issues
• Monitor CRM and tracking systems to ensure accurate account information and support effective account management

Required qualifications:

• High school diploma or equivalent required
• Minimum 10 years of experience in dispatch, project management, or customer service in a multi-task environment
• Pre-existing relationships with key service providers in major US markets
• Knowledge of market-based pricing for labor and materials
• Technical repair experience in plumbing or appliance industries preferred