Senior NICE CXOne Engineer

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Mar 16, 2026

This job expires in: 4 days

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior NICE CXOne Engineer.

Key Responsibilities

Manage multiple stakeholders in a client-facing role while coordinating release planning, development, testing, and deployment of IVR enhancements
Design and build call flows, chat solutions, and backend system integrations using APIs, while providing Subject Matter Expertise for NICE BU
Collaborate with architecture teams and translate business requirements into technical requirements, ensuring effective troubleshooting support

Required Qualifications

5+ years of experience with NICE InContact and/or NICE CXone
3+ years of experience scripting in NICE CXOne Studio
Experience in creating contact center dashboards and familiarity with Salesforce
Basic knowledge of intersystem networking and data traffic flow between components
Ability to troubleshoot end-to-end call center applications

COMPLETE JOB DESCRIPTION

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