Senior NICE CXOne Engineer

Job Summary

Seeking a full-time Senior NICE CXOne Engineer, this role will design, implement, and enhance contact center solutions using the NICE CXOne platform while collaborating with clients and internal teams to ensure reliable deployment of IVR enhancements.

Key responsibilities

• Manage multiple stakeholders in a client-facing role while coordinating release planning, development, testing, and deployment of IVR enhancements
• Design and build call flows, chat solutions, and backend system integrations using APIs
• Provide Subject Matter Expertise for NICE BU, contributing to solution design and troubleshooting support for scripting and system issues

Required qualifications

• 5+ years of experience with NICE InContact and/or NICE CXone
• 3+ years of experience scripting in NICE CXOne Studio
• Experience in creating contact center dashboards
• Basic knowledge of intersystem networking and data traffic flow between components
• Ability to troubleshoot end-to-end call center applications