Senior NOC Engineer

Job Summary

Working remotely in a full-time capacity, the Senior NOC Engineer will serve as a critical first responder for enterprise technology incidents, focusing on real-time monitoring, management, and support of network and infrastructure environments to ensure maximum service availability and operational stability.

Key responsibilities

• Manage and respond to global incidents, ensuring timely triage and resolution within accepted SLAs
• Open and monitor tickets for customers, proactively resolving incidents before they are reported
• Lead Incident Management calls during production-impacting events, collaborating with technical support and customer teams

Required qualifications

• Bachelor's degree or equivalent working experience
• 5-10 years of experience in supporting enterprise IT operations within a Network Operations Center (NOC) or similar environment
• Advanced experience with Windows Operating Systems and networking configurations
• Familiarity with enterprise monitoring tools such as SolarWinds Orion and IT Service Management platforms
• Experience with incident management processes and supporting major incidents in a 24x7 operational environment