Senior Nonqualified Operations Specialist

Job Summary

Responsible for processing and quality reviewing complex transactions on nonqualified retirement accounts, the full-time remote Senior Nonqualified Operations Specialist will maintain productivity goals, support team functions, and serve as a point of contact for audits and internal partners.

Key responsibilities

• Maintain departmental productivity and quality goals while processing complex transactions
• Support Associate and Specialist roles as a subject matter expert and first point of leadership contact
• Ensure timely completion of all work in accordance with contractual SLAs and serve as a primary contact for audits

Required qualifications

• Bachelor's degree in Business or related field, or equivalent work experience
• 3-4 years of experience in non-qualified plan operational processing
• Strong understanding of nonqualified products and 409a guidelines
• Knowledge of Empower services, products, policies, and procedures
• Demonstrated excellence in complex transaction processing