Senior Onboarding Manager

Job Summary

Leading a team of Onboarding Consultants, the remote Senior Onboarding Manager will oversee complex enterprise implementations for the Hotels and Sports + Entertainment segments, ensuring operational success, customer satisfaction, and team development in a full-time capacity.

Key responsibilities

• Lead, coach, and develop a high-performing team, setting standards for project management and operational excellence
• Own the performance and strategic direction of the Enterprise Hotels and Sports + Entertainment segments, focusing on go-live execution and operational efficiency
• Drive strategic operational improvements by designing scalable frameworks and processes that enhance implementation consistency and team efficiency

Required qualifications

• 4+ years of experience in implementation or operational leadership within a SaaS or technology-driven environment, including 2+ years leading high-performing teams
• Proven success in leading complex enterprise implementations or large-scale rollout programs
• Demonstrated ability to design and scale operational processes that improve team efficiency and forecasting accuracy
• Strong data-driven leadership skills with experience in using operational metrics to drive strategic improvements
• Exceptional communication and executive presence, capable of influencing senior stakeholders and engaging with C-suite leaders