Senior Onboarding Specialist

Job Summary

Leading the onboarding process for enterprise partnerships, the full-time Senior Onboarding Specialist will manage client transitions from signed deals to successful launches, ensuring effective communication and collaboration across departments in a remote environment.

Key responsibilities

• Own end-to-end onboarding for assigned strategic and national accounts, guiding partners through the launch process
• Drive a pipeline of partner launches with clear timelines and maintain consistent communication with partners and internal teams
• Create and maintain partner-facing onboarding materials, ensuring all onboarding requirements and statuses are documented accurately

Required qualifications

• 4+ years of experience in an external-facing role, preferably in a B2C or B2B technology company or high-growth startup
• Proven experience managing complex partner or client onboarding with multiple stakeholders
• Strong project management skills, with the ability to balance competing priorities and deadlines
• Demonstrated ability to improve operational efficiency through streamlined workflows
• Collaborative working style with the ability to build relationships and drive accountability across teams