Senior Onboarding Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Apr 30, 2026

This job expires in: 30 days

Job Category: Account Management

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced, Senior Level

Job Summary

A company is looking for a Senior Onboarding Success Manager.

Key Responsibilities

Own a portfolio of enterprise customers, building relationships and serving as a trusted advisor
Leverage predictive signals to guide customer journeys and facilitate product adoption
Act as the Voice of the Customer, sharing insights to influence products and services

Required Qualifications

7+ years in Customer Success or related SaaS roles with enterprise relationship management experience
Demonstrated experience in driving adoption and business transformation in large organizations
Expertise in stakeholder management and consultative engagement
Understanding of Jira and Confluence end-user use cases
Experience with CRM tools like Gainsight and Salesforce

COMPLETE JOB DESCRIPTION

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