Senior Operations Analyst

Job Summary

A company is looking for a Sr. Operations Analyst, Cards Authorizations.

Key Responsibilities

• Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions
• Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client support and satisfaction
• Investigate discrepancies on the platform, making decisions such as approving, denying, or replacing incorrect transactions

Required Qualifications

• English Intermediate-to-Advanced (B2)
• Bachelor's degree in Information Technology, Computer Science, Administration, or related field
• Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks
• Knowledge of transaction settlement and clearing
• Experience working with transaction databases and familiarity with SQL or similar querying languages