Senior Operations Analyst

Job Summary

A company is looking for a Senior Analyst, Operations - Data Analytics & Workforce Optimization.

Key Responsibilities

• Communicate proactively with business partners and leadership regarding database impacts
• Investigate and resolve customer data mismatches and provide quality assurance
• Support implementation of new business processes and provide training to end-users

Required Qualifications

• Strong analytical skills with the ability to interpret data
• Proficiency in SQL and data visualization tools such as Tableau or Power BI
• Experience in customer care data analytics and workforce planning
• Bachelor's degree in Data Science, Business Analytics, Business Administration, or a related field
• Ability to work independently in a matrixed environment