Senior Operations Business Manager
Job Summary
Owning the contact strategy for delinquent customer outreach, the full-time Senior Operations Business Manager will leverage data to optimize engagement through multi-channel strategies, reporting directly to the Director of Customer Recovery Strategy, Analytics and Operational Infrastructure in a remote setting.
Key responsibilities:
- Develop data-backed outreach schedules based on testing results across various communication channels
- Build a strategic playbook for segmenting and reaching delinquent customers tailored to individual needs
- Analyze performance metrics to inform strategy and present findings to senior leadership
Required qualifications:
- 5+ years of analytics experience in financial services, contact strategy, or collections and recovery
- Hands-on experience with A/B or Champion/Challenger testing methodologies
- Proficiency in SQL and familiarity with Python
- Experience leading complex, cross-functional projects with multiple stakeholders
- Proven ability to translate business strategy into actionable roadmaps for customer engagement
Complete Job Description
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