Senior Operations Director

Job Summary

A company is looking for a Sr. Director of Operations.

Key Responsibilities

• Set and execute an operations strategy to enhance service delivery and customer experience
• Define and manage operational KPIs, utilizing data for measurable improvements
• Lead vendor and partner management, ensuring quality and cost-effectiveness

Required Qualifications

• 10+ years of experience in operations leadership within SaaS or technology environments
• 5+ years of experience leading senior teams and complex cross-functional programs
• Experience in onboarding, implementation, and customer success management
• Proven ability to scale SaaS operations and implement automation tools
• Strong understanding of fitness business models, including boutique studios and franchises