Senior Operations Engineer

Job Summary

A company is looking for a Senior Operations Engineer, Voice Switching Support.

Key Responsibilities

• Provide proactive technical leadership for service assurance, network reliability, and customer satisfaction
• Analyze and resolve complex issues in the switch network and manage real-time network-affecting situations
• Train and mentor lower-level Technical Support engineers and create operational processes and procedures

Required Qualifications

• Extensive knowledge of DMS-10 and legacy TDM switching systems
• Subject matter expert in Nortel DMS switching applications and technologies
• Demonstrated improvements to network reliability
• 4-year degree in Engineering, IT, or Telecommunications or equivalent work experience
• Availability for 7x24x365 on-call duties