Senior Operations Lead

Job Summary

A company is looking for a Senior Operations Lead, Servicing.

Key Responsibilities

• Provide continuous feedback and conduct performance reviews to support team development
• Create a culture of trust and collaboration while promoting open communication
• Analyze performance data to identify improvement areas and coach team members

Required Qualifications

• Experience managing frontline agents in a virtual contact center environment
• Strong coaching and performance management skills
• Experience with interviewing and managing employment actions
• Ability to use data to guide decisions and drive performance improvement
• Flexibility to work remotely and travel for onsite meetings as required