Senior Operations Manager

Job Summary

A company is looking for a Senior Operations Manager - Participant Services.

Key Responsibilities

• Oversee multiple Team Managers to ensure efficiency and high-quality service
• Accountable for department KPIs, analyzing performance data, and developing improvement plans
• Lead team development and change management initiatives while enhancing customer experience

Required Qualifications

• 5-7 years of experience in customer service operations or benefits administration
• 3-5 years of management experience leading teams
• Proven track record of achieving KPIs in a customer service environment
• Bachelor's degree required; MBA preferred
• Experience with workforce management tools or CRM systems preferred