Senior Operations Manager

Job Summary

A company is looking for a Senior Operations Manager - Customer Service/Call Center.

Key Responsibilities

• Lead strategic client relationship management and identify growth opportunities
• Oversee teams of managers, supervisors, and agents to ensure performance objectives are met
• Monitor individual and team performance, providing coaching and feedback as needed

Required Qualifications

• Minimum of 4 years of management experience in operations or customer service within a call center
• At least 2 years of experience in leadership and development of team leads/supervisors
• Bachelor's degree in business administration, marketing, or a related field required
• Thorough knowledge of Avaya and proficiency in Microsoft Excel and Word
• Ability to work flexible hours, including weekends when necessary