Senior Operations Manager

Job Summary

A company is looking for a Senior Operations Manager, Scalability.

Key Responsibilities

• Own and manage the weekly operating cadence for delivery performance, ensuring visibility into volume, capacity, and quality
• Identify bottlenecks and redesign workflows to enhance operational efficiency and scalability
• Develop and maintain staffing and capacity models while partnering with finance to protect margins and improve productivity

Required Qualifications

• 5+ years of experience in operations within a service-based, high-volume, or fast-growth environment
• Proven track record of scaling workflows and improving operational efficiency
• Experience with capacity planning, forecasting, and performance management
• Strong documentation habits, including SOPs and process maps
• Comfortable using modern tools and AI in daily operations