Senior Operations Manager

Job Summary

Seeking a remote Senior Operations Manager, the candidate will build and oversee scalable support, compliance, and people-operations systems, managing day-to-day operations and acting as a strategic partner to the CEO.

Key responsibilities

• Partner with the CEO on operational planning and risk identification while building an operational scorecard
• Manage support and admin teams, ensuring timely project completion and resolution of blockers
• Lead compliance processes for SOC 1, SOC 2 Type 2, and PCI, coordinating audit preparation and evidence collection

Required qualifications

• 5+ years in operations, project management, or business systems in a B2B, SaaS, or tech-enabled services company
• 3-5 years of direct people management experience in operations
• Hands-on experience with HubSpot CRM administration, including workflow automation and reporting
• Compliance expertise with SOC 1, SOC 2 Type 2, and PCI; experience with Vanta or similar platforms is a plus
• Familiarity with Jira or equivalent; Scrum or Agile experience preferred