Senior Operations Manager

Job Summary

Overseeing customer service and daily operations for e-commerce businesses, the full-time Senior Operations Manager will ensure timely and accurate service while managing relationships with warehouse and fulfillment partners in a remote setting.

Key responsibilities

• Respond to customer inquiries and resolve issues with a focus on satisfaction and empathy
• Oversee daily warehouse operations and maintain communication with third-party logistics teams to ensure accurate order processing
• Identify opportunities to streamline processes and improve the overall customer experience, including developing standard operating procedures

Required qualifications

• 5-7 years of experience in a customer-facing role within e-commerce or apparel
• Direct experience managing relationships with third-party logistics providers
• Familiarity with e-commerce platforms or CRMs such as Shopify, Gorgias, or Zendesk
• Strong organizational skills and ability to manage time effectively
• Ability to work flexible hours, including weekends and holidays as needed