Senior Operations Service Manager

Job Summary

A company is looking for a Senior Operations Service Manager.

Key Responsibilities

• Acts as the escalation point for operational issues, serving as the primary communicator for lifecycle concerns
• Defines custom reporting and conducts operations reviews to highlight performance trends and identify service improvement opportunities
• Directs customer implementation efforts for enterprise-level automation and AI solutions, and facilitates Service Improvement Plans (SIPs)

Required Qualifications

• Bachelor's Degree or 6+ years of relevant job experience
• Experience in customer advocacy and liaison roles for enterprise accounts
• Knowledge of operational processes and service level agreements (SLAs)
• Ability to lead cross-functional teams and drive results
• Experience with large-scale project management and change management processes