Senior Operations Specialist

Job Summary

A company is looking for a Senior Operations Specialist.

Key Responsibilities

• Develop and implement standard operating procedures (SOPs) and process guidelines to streamline workflows and embed best practices
• Collaborate with stakeholders to understand operational needs and drive successful adoption of process improvements
• Analyze operational issues and lead efforts to implement actionable solutions that enhance performance and align with business goals

Required Qualifications

• 2+ years of experience in the Property and Casualty (P&C) insurance industry
• Minimum 5 years of experience in developing and implementing business processes and optimizing workflows
• Bachelor's degree in business administration, Operations Management, or related fields, or equivalent experience
• Experience working with Information Technology (IT) teams and BPO partnerships
• Process design or continuous improvement certification(s) are a plus