Senior Operations Specialist

Job Summary

A company is looking for a Senior Operations Specialist to implement and maintain operational solutions.

Key Responsibilities

• Analyze workflows to identify inefficiencies and design scalable process improvements
• Create and maintain centralized documentation to support onboarding and training
• Partner with cross-functional teams to track capacity and monitor workflow performance

Required Qualifications

• 5+ years of experience in agency operations, business analysis, or process improvement
• Experience analyzing and documenting workflows and standard operating procedures
• Strong analytical skills to translate findings into actionable solutions
• Experience partnering cross-functionally to implement process and system changes
• Comfort working with operational data related to capacity, productivity, and efficiency