Senior Operations Specialist

Job Summary

Responsible for managing all Court & Process activity in the assigned market, the full-time Senior Operations Specialist will prioritize service strategies, resolve issues independently, and maintain client communication while working remotely in the field.

Key responsibilities

• Determines daily and weekly service strategy based on client urgency and SLAs
• Acts as the primary local decision-maker for field operations and resolves service issues
• Maintains client satisfaction by managing status communication and service expectations

Required qualifications

• High School graduate or GED equivalent
• 10-15 years' experience in local process service rules and regulations
• Advanced leadership and team management skills
• Strong knowledge of company policies and collaboration tools
• Time management and organizational skills