Senior Operations Specialist

Job Summary

Supporting the planning and execution of operational activities, the full-time remote Senior Operations Specialist will coordinate day-to-day processes, evaluate workflows for improvements, and collaborate with program leadership and stakeholders to enhance operational efficiency.

Key Responsibilities:

• Coordinate day-to-day operational activities across program workstreams to support efficient execution of contract objectives
• Evaluate operational workflows and recommend process improvements that enhance efficiency, consistency, and service delivery
• Monitor operational performance metrics, identify trends, risks, and process gaps, and recommend corrective actions to improve program performance

Required Qualifications:

• Bachelor's degree in Business Administration, Management, Business Analytics, Economics, or a related field, or equivalent experience
• Minimum of eight (8) years of professional experience in program operations, business operations, or process improvement
• Experience coordinating cross-functional teams and managing operational activities across multiple workstreams
• Strong leadership skills with the ability to oversee multiple operations and evaluate performance metrics
• Experience developing reports and interacting with cross-functional teams to support business operations and decision-making