Senior Operations Technician

Job Summary

Supporting commercial lines operations, the full-time Senior Operations Technician will manage policy transactions, assist underwriting, and ensure compliance with documentation standards while working onsite in Stevens Point, WI.

Key responsibilities

• Provide operations support by processing new and renewal transactions and policy updates
• Perform moderately complex operations tasks and manage production problem listings
• Utilize various systems to handle requests related to Transportation and Regional businesses

Required qualifications

• Knowledge of relevant systems, processes, and procedures
• Experience in testing new or revised procedures related to business systems
• Ability to assist in training and quality auditing of new team members
• Strong multitasking and time management skills
• Experience in documentation and records management in compliance with regulatory standards