Senior Order Management Representative

Job Summary

A company is looking for a Senior Order Management Representative (B2B - Customer Contact Center).

Key Responsibilities:

• Identify and address specific customer needs to enhance satisfaction
• Deliver exceptional service to high-value key customers while managing processes and exceptions
• Support continuous improvement initiatives and contribute to customer retention through tailored solutions

Required Qualifications:

• High School Diploma or GED required; Bachelor's degree preferred
• 2-3+ years of experience in B2B Sales or Customer Service
• Proficiency in MS Office (Word/Excel/Outlook)
• Experience with upselling and cross-selling
• Ability to work under pressure and manage time effectively