Senior Order Management Specialist

Job Summary

Working remotely in a full-time capacity, the Senior Order Management Specialist will manage end-to-end order processing, including order entry and customer service resolution, while ensuring compliance with operational requirements and enhancing customer satisfaction.

Key responsibilities

• Utilize multiple order management systems to support order processing and customer service resolution
• Analyze and reconcile reports for accuracy and compliance with contractual requirements
• Communicate customer concerns and proactively resolve issues within established service-level agreements (SLAs)

Required qualifications

• High school diploma or equivalent required
• Minimum of 2+ years of proven experience in customer service/order management
• Familiarity with SAP, Mainframe, or DFO preferred
• Intermediate proficiency in Microsoft Office suite
• Fluency in English, both written and spoken