Senior Order Specialist

Job Summary

Managing the flow of Access Service Requests (ASRs) and Local Service Requests (LSRs), the full-time Senior Order Specialist will oversee order processing, ensure data accuracy, and serve as the primary point of contact between customers and internal departments.

Key responsibilities

• Review and validate ASRs and LSRs for completeness and accuracy, resolving discrepancies with customers
• Issue orders in the provisioning system and establish applicable charges based on relevant tariffs
• Provide updates to customers on order status and proactively communicate any delays or changes

Required qualifications

• Bachelor's degree in Communications, Management of Information Systems, Engineering, Math, Science discipline, or equivalent experience
• Minimum of seven (7) years of experience in Telecommunications (ISPs, MSOs & Telcos)
• At least three (3) years of experience in Commercial customer order operations or billing support management
• Strong attention to detail and problem-solving skills