Senior Partner Customer Success

Job Summary

Leading a portfolio of government and public sector accounts, the full-time Senior Partner Customer Success will build trusted relationships, drive program delivery, and ensure client satisfaction in a remote capacity.

Key responsibilities

• Serve as the senior point of contact for government and public sector accounts, fostering relationships with program directors and agency executives
• Oversee end-to-end delivery of commitments, collaborating with cross-functional teams to meet contractual and regulatory requirements
• Lead and mentor a team of Customer Success Managers, focusing on account retention and expansion across the portfolio

Required qualifications

• 15+ years of experience in government health programs, managed care, or healthcare technology
• Proven track record in managing complex government accounts and navigating procurement cycles
• Experience leading and developing customer success or account management teams
• Deep understanding of Medicaid managed care, Medicare Advantage, and CMS program requirements
• Exceptional communication skills and strong executive presence with government stakeholders