Senior Partner Operations Specialist

Job Summary

A company is looking for a Senior Partner Operations Specialist to manage technical escalations and partner issues.

Key Responsibilities

• Own escalated tickets from Tier 1 requiring technical depth and drive them to resolution
• Run live troubleshooting sessions with partners for complex investigations and configuration walkthroughs
• Document resolutions and contribute to knowledge management to improve internal processes

Required Qualifications

• Experience managing multiple complex partner escalations simultaneously
• Technical fluency with tools such as Salesforce, Postman, and SQL
• Demonstrated success in a customer-facing or partner-facing role
• Ability to produce high-quality bug and issue reports with clear reproduction steps
• Proven ability to perform structured root cause analysis and implement solutions