Senior Partner Success Manager

Job Summary

A company is looking for a Sr. Partner Success Manager, EMEA.

Key Responsibilities

• Build and nurture relationships with partners, ensuring satisfaction and loyalty
• Drive product adoption by aligning solutions with partner goals and mitigating risks to retention
• Manage partner escalations and optimize partner-facing processes in collaboration with internal teams

Required Qualifications

• 5-10 years of experience in partner success, customer success, or account management within a SaaS environment
• Experience managing partner relationships, including familiarity with Alliance, Channel, and MSSP models
• Technical acumen to understand and explain cybersecurity solutions
• Analytical mindset with the ability to derive actionable insights from data
• Experience with CRM and CS platforms (e.g., Salesforce, Gainsight)