Senior Partner Success Manager

Job Summary

Leading strategic university partnerships, the remote Senior Partner Success Manager will manage a portfolio of high-impact clients, focusing on retention, growth, and data-driven storytelling to enhance partner satisfaction and drive outcomes.

Key responsibilities

• Serve as the primary relationship owner for university partners, developing and executing strategic account plans
• Drive renewal, expansion, and satisfaction outcomes by aligning partner priorities with Mantra's services
• Prepare and deliver executive-level presentations and business reviews that translate data into actionable insights

Required qualifications

• Experience in partner success, account management, or customer success within health tech, SaaS, or higher education
• Proven track record managing long-term client relationships with measurable outcomes
• Experience leading executive-level conversations and crafting account plans
• Demonstrated project management skills and accountability
• Passion for improving access to mental healthcare and equity in higher education