Senior Partner Success Manager

Job Summary

Building and maintaining strong relationships with service partners, the full-time Senior Partner Success Manager will oversee partner portfolio health, ensure implementation quality, and advocate for partner needs while working remotely and aligning with Pacific Time hours.

Key responsibilities

• Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders
• Own the health of the partner portfolio by conducting regular check-ins and addressing delivery risks proactively
• Prepare partner health reports that synthesize project history and customer satisfaction data for leadership review

Required qualifications

• Bachelor's degree in Business, Engineering, Information Systems, or a related field
• At least five years of experience in enterprise software implementation, project management, business process consulting, or customer success management
• Experience working with external clients, vendors, or partners while managing multiple projects simultaneously
• Familiarity with iPaaS, integration, or automation platforms
• Prior experience in SaaS or on-demand software, CRM, or ERP applications is preferred