Senior Partner Success Manager

Job Summary

To drive partner engagement and success, the full-time Senior Partner Success Manager will establish trusted relationships across various departments, support platform adoption, and manage knowledge resources while working remotely.

Key responsibilities

• Establish and maintain trusted relationships with stakeholders across R&D, Sales, Support, and other partner organizations
• Drive adoption of new platform capabilities and manage communications regarding roadmap updates and critical announcements
• Own and maintain partner and customer knowledge bases, operational playbooks, and self-service learning resources

Required qualifications

• Bachelor's degree in Business Management, Information Systems, Computer Science, or related field
• 7+ years of experience in Partner Success, Customer Success, Product Operations, or similar roles
• In-depth understanding of the end-to-end B2B software customer journey and enterprise business operating models
• Demonstrated experience in driving adoption, user onboarding, and scaled communications
• Strong project and program management skills, including leading initiatives across multiple teams