Senior Partner Success Manager

Job Summary

To support a growing partnerships team, the full-time Senior Partner Success Manager will manage a portfolio of employer partners, driving engagement and strategic growth while collaborating cross-functionally in a hybrid work environment.

Key responsibilities

• Deliver high-energy partner engagements using storytelling and real impact examples to foster excitement about Clasp's offerings
• Facilitate onboarding and alignment with sales and implementation teams to ensure a smooth transition from pre-sale to steady state
• Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with day-to-day support

Required qualifications

• Experience in account management, customer success, or a client-facing role
• Proven problem-solving and analytical skills to design effective solutions for partner challenges
• Strong relationship-building and communication skills to foster trust across diverse audiences
• Collaborative mindset with experience in cross-departmental strategy development
• Adaptability to navigate the fast-paced environment of a high-growth company