Senior Partner Success Manager
Job Summary
Proactively managing a portfolio of partner-led customer engagements, the full-time remote Senior Partner Success Manager will ensure successful delivery, adoption, and expansion of AI solutions while driving customer outcomes and addressing operational challenges.
Key Responsibilities
- Own and manage multiple concurrent partner-led customer engagements, ensuring successful outcomes and maintaining visibility into each engagement's progress
- Diagnose and resolve barriers to successful delivery, implementing intervention strategies for at-risk engagements and coordinating with stakeholders
- Drive customer adoption and business value realization by monitoring engagement metrics and developing action plans to improve operational effectiveness
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience
- 4+ years of experience in Partner Success, Customer Success, Delivery Management, or related fields
- Experience managing a high-volume portfolio of customer engagements from initiation to successful outcomes
- Proven ability to diagnose and resolve complex delivery and stakeholder challenges
- Hands-on experience leveraging AI, LLMs, or automation technologies in business operations
Complete Job Description
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