Senior Patient Access Coordinator

Job Summary

To support families in accessing mental health care, the full-time Senior Patient Access Coordinator will engage with patients remotely, ensuring they are informed and prepared for their intake appointments while addressing any barriers to care.

Key responsibilities

• Partner with families to prepare them for appointments and educate them about the admissions process
• Conduct outreach and reminder communications to enhance appointment attendance and reduce no-show rates
• Collaborate with clinical teams to facilitate smooth transitions through the admissions process and track patient readiness

Required qualifications

• Bachelor's degree in behavioral health, healthcare administration, social services, or a related field preferred
• 4-8 years of relevant professional experience in healthcare, behavioral health, or patient engagement
• Experience working directly with patients, families, or caregivers
• Strong organizational skills and proficiency with technology platforms and electronic documentation systems
• Demonstrated ability to engage diverse individuals with empathy and professionalism