Senior Patient Activation Specialist

Job Summary

A company is looking for a Senior Patient Activation Specialist.

Key Responsibilities

• Handle complex patient interactions and manage escalations
• Support new staff through mentoring and quality assurance activities
• Oversee appointment scheduling, insurance verification, and patient follow-ups

Required Qualifications

• Associate's or Bachelor's degree in healthcare administration, communications, or related field (or equivalent experience)
• 3-5 years of experience in a medical or healthcare call center
• Prior experience in patient scheduling and insurance coordination
• Experience mentoring or training junior agents is preferred
• 1 or more years of remote work experience