Senior Patient Financial Advocate
Job Summary
To support a growing revenue cycle team, the full-time Senior Patient Financial Advocate will manage complex billing inquiries and escalated concerns, while establishing customized payment solutions for patients in a remote setting.
Key Responsibilities
- Manage inbound escalations and conduct detailed account reviews to resolve complex billing issues
- Establish customized payment arrangements and assist patients with financial assistance applications
- Handle emotionally charged interactions with professionalism and serve as an escalation point for unresolved complaints
Required Qualifications
- Advanced knowledge of healthcare billing and insurance processing
- Experience in financial advocacy and developing payment solutions
- Strong conflict resolution skills and emotional intelligence
- Proficiency in documentation and compliance with HIPAA standards
- Ability to analyze performance metrics and recommend workflow improvements
Complete Job Description
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