Senior Patient Service Navigator

Job Summary

As a full-time remote Senior Patient Service Navigator, the successful candidate will manage complex registration and scheduling scenarios, support financial clearance processes, and serve as a resource for frontline staff to ensure high-quality patient access and operational efficiency.

Key responsibilities

• Handle complex patient registration and scheduling scenarios to enhance patient access
• Support financial clearance processes and ensure accurate insurance verification
• Provide guidance and coaching to frontline staff while identifying and resolving workflow barriers

Required qualifications

• High School Diploma or GED
• 3+ years of experience in patient access, scheduling, or call center environments
• Advanced knowledge of registration and scheduling workflows, as well as insurance verification processes
• Strong critical thinking skills with the ability to manage complex workflows efficiently
• Patient-centered focus with the ability to balance productivity and quality