Senior Patient Success Advocate

Job Summary

A company is looking for a Senior Patient Success Advocate, Billing and Disenrollment.

Key Responsibilities

• Provide professional assistance to customers via multiple channels, addressing inquiries and troubleshooting issues
• Educate customers on technology products and services to enhance their usage
• Conduct follow-up communication with customers to ensure issue resolution and gather feedback

Required Qualifications

• Multi-channel help desk experience interacting directly with consumers
• Experience in a customer-facing healthcare-related field
• Previous experience working in a metrics-driven position
• Experience working with Medicare patients
• Prior experience in a remote work environment