Senior Patient Support Analyst

Job Summary

A company is looking for a Senior Patient Support Analyst.

Key Responsibilities

• Collaborate across teams to analyze key metrics and enhance Patient Support Services programs
• Manage case activity and program escalations, tracking issues and driving improvements
• Track KPIs and produce dashboards and reports to inform business decisions

Required Qualifications

• Bachelor's degree with a minimum of 13+ years of related experience, or a graduate degree with 6 years of related experience
• Strong analytical skills with proficiency in tools like Tableau, Excel, and PowerPoint
• Experience managing external vendors and cross-functional partnerships
• Ability to identify process gaps and recommend improvements based on data trends
• Proven ability to work in fast-paced, high-growth environments