Senior Payment Solutions Specialist

Job Summary

Managing escalated customer issues in a remote capacity, the full-time Senior Payment Solutions Specialist will serve as the primary point of contact for customers, ensuring timely resolutions and delivering a world-class customer experience.

Key responsibilities

• Resolve escalated customer issues and maintain proactive communication regarding case and project status
• Document customer interactions and insights while collaborating with internal teams to enhance processes and training
• Schedule site visits and ensure timely follow-up, obtaining necessary signatures on confidential documents

Required qualifications

• 5+ years of relevant experience in customer success, project management, or legal coordination
• High school diploma required; Bachelor's degree preferred
• Strong knowledge of escalations and prevention processes
• Proficiency in Google Suite, Excel, and PowerPoint; Salesforce knowledge preferred
• History of receiving positive customer feedback and ratings