Senior Post-Sales Operations Manager

Job Summary

A company is looking for a Senior Post-Sales Operations Manager to drive business expansion and support Post-Sales teams.

Key Responsibilities

• Analyze, create, and implement new business processes for operational excellence in Account Management & Customer Experience
• Lead cross-functional strategic projects that impact Net Dollar Retention and contribute to business strategy
• Manage the CX & AM tech stack, influencing roadmap decisions and improving end-user workflows

Required Qualifications

• 4+ years of experience in operational excellence, preferably in technology/SaaS
• Experience in Customer or Revenue operations, or related Strategy & Operations roles
• Ability to conduct sophisticated data analysis and translate results into actionable insights
• Strong proficiency with Excel, Google Apps, Salesforce, and other relevant tools
• Solid understanding of SaaS customer acquisition and growth