Senior Principal GTM Strategy

Job Summary

Driving the go-to-market (GTM) strategy forward, the full-time Senior Principal GTM Strategy will lead strategic initiatives focused on Customer Experience (CX) functions while collaborating cross-functionally in a remote environment.

Key responsibilities

• Lead GTM strategy design for growth initiatives in new AI offerings and customer engagement models
• Evolve the GTM operating model, optimizing structure and coverage across Revenue, CX, and Partner teams
• Define KPIs to measure impact and adoption of CX strategic initiatives, crafting executive-level presentations for recommendations

Required qualifications

• 12+ years in Enterprise SaaS GTM strategy or top-tier management consulting
• 8+ years of experience taking a GTM strategy from design to global scale
• Solid understanding of GTM interdependencies including Sales, Services, and RevOps
• 5+ years of experience with GTM OKRs and metrics related to customer experience
• Strong analytical and problem-solving capabilities with executive presence