Senior Principal Software Engineer

Job Summary

Senior Principal Software Engineer, responsible for defining and driving the multi-year technical strategy for customer engagement and support systems in a full-time remote position.

Key Responsibilities

• Define and drive the multi-year technical strategy for the GTM Experiences line of business
• Lead architectural direction for platform capabilities that enhance customer and agent experiences
• Establish architectural principles and engineering standards to ensure long-term platform scalability

Required Qualifications

• 10+ years of experience in software engineering, particularly with large-scale distributed systems
• Experience defining technical strategy or architecture for complex platforms
• Strong systems thinking and platform design expertise
• Proven ability to lead high-impact architectural decisions
• Experience with customer experience platforms or complex operational software environments is preferred