Senior Principal Staff Engineer

Job Summary

A company is looking for a Senior Principal Staff Engineer to join their Customer Success Escalation team.

Key Responsibilities

• Gather, organize, and analyze problem details for resolution or escalation
• Mentor staff engineers and develop processes to enhance troubleshooting and customer experience
• Advocate for customers by coordinating with multiple teams to maintain satisfaction and improve product usability

Required Qualifications

• 15+ years in a lead, hands-on technical role focused on post-sales support
• 15+ years of experience with programming languages such as Python, C/C++, and Go
• 10+ years of experience with Zeek, Suricata, and related security technologies
• Expert understanding of network security, incident response, and threat hunting
• MS in Computer Science or related fields, or equivalent experience