Senior Process Excellence Consultant

Job Summary

Seeking a strategic thinker, the full-time Senior Process Excellence Consultant will work remotely to design target operating models for P&C functions, bridge technology and business needs, and drive transformation initiatives that enhance operational efficiency and value delivery in the insurance sector.

Key responsibilities

• Own the design of target operating models for P&C functions, translating strategic ambitions into a fundable transformation roadmap
• Bridge the gap between technology and business by translating pain points into technology requirements and prioritizing investments based on ROI criteria
• Lead diagnostic engagements to identify performance gaps and implement scalable solutions, ensuring alignment between technology and business stakeholders

Required qualifications

• 8+ years in consulting, transformation, or performance excellence roles, with at least 5 years in P&C insurance
• Demonstrable expertise in Claims Operations, Commercial Underwriting, Policy Servicing, or Distribution
• Proven track record of designing target operating models and leading transformation programs to measurable outcomes
• Experience in technology prioritization and ROI decision-making processes
• Strong analytical skills with proficiency in tools like Excel, Power BI, or Tableau for performance dashboarding