Senior Process Lead

Job Summary

A company is looking for a Senior Process Lead.

Key Responsibilities

• Conduct regular reviews of customer orders and manage the provisioning lifecycle
• Oversee site readiness activities and coordinate test and turn-up readiness
• Monitor ticket statuses and ensure timely resolution of all issues in ticketing systems

Required Qualifications

• Bachelor's degree or foreign equivalent required; or three years of progressive experience in lieu of education
• At least 6 years of relevant work experience
• Able to maintain password integrity and ensure non-disclosure of client information
• Ability to meet set KPIs for reliability, efficiency, and quality
• Must possess work authorization in the U.S. without requiring employer sponsorship