Senior Product Designer

Job Summary

A company is looking for a Senior Product Designer to lead the design strategy and execution for their customer support ecosystem.

Key Responsibilities

• Lead the end-to-end design process for customer support platforms, ensuring intuitive user experiences
• Collaborate with cross-functional teams to define design requirements and align on goals
• Conduct user research and usability testing to inform design decisions and improve customer support solutions

Required Qualifications

• Proven ability to lead high-impact design initiatives at a senior level
• Deep understanding of user-centered design principles and accessibility standards
• Proficiency in design tools such as Figma and Miro, as well as AI prototyping tools
• Experience mentoring junior designers and promoting best practices
• Strong collaboration skills to work effectively with product managers and engineers